Help and support
Answers to the most common questions. If yours isn’t here, write to us.
Is Sumo free?
Yes. Sumo has no ads, no in-app purchases, no subscription and no account.
Where are my counts saved?
Only on your device: in the app on iPhone, iPad and Android, or in your browser for the web app. Nothing is sent to us, so we can’t see or recover your counts.
How do I back up my counts or move them to another device?
Open Settings › Data › Export to save your history as a file. On the other device, open Settings › Data › Import and choose that file: its counts are added to the ones already there. Files from the web, iOS and Android apps work in all three. Only saved counts are exported, so save the one you’re working on first.
My counts disappeared from the web app. Can I get them back?
The web app keeps everything in your browser’s storage for this site. Clearing your browsing or site data, using a private window, or a browser that clears storage for sites you haven’t opened in a while (Safari can do this) erases it. We never have a copy, so without an exported file the counts can’t be recovered. Add Sumo to your home screen and export now and then to stay safe.
How do I add the widget?
iPhone and iPad: touch and hold the home screen, tap Edit or +, then Add Widget, and choose Sumo. To pick the currency and the note or coin, touch and hold the widget and choose Edit Widget. Android: touch and hold the home screen, tap Widgets, find Sumo and place it; you choose the note or coin straight away. Each tap on the widget adds one piece, which Sumo adds to your count the next time you open it, with Undo.
Why are some widget taps still waiting?
Widget taps only go into a count in the same currency. Open or start a count in that currency and Sumo adds them.
Can I use Siri or Shortcuts?
On iPhone and iPad, the Shortcuts app has an “Add a note or coin” action that adds one without opening Sumo. Put it in a shortcut and say the shortcut’s name to Siri to run it. With Siri in English you can also say “Add a piece in Sumo”.
Which currencies does Sumo have?
25: the euro, US dollar, pound sterling, Japanese yen, Swiss franc, Chinese yuan, Korean won, Canadian and Australian dollars, and 16 Latin American currencies. Tap the currency at the top of the screen to switch. Is yours missing? Write to us.
How does cash-up work?
Swipe up the bottom panel and enter the amount you expected. Sumo compares it with your count and tells you whether it balances, or how much it’s over or short.
What accessibility options are there?
Sumo works with VoiceOver and TalkBack. In Settings › Accessibility you can turn on high contrast, larger touch targets, reduced motion and reduced transparency; Auto follows your device settings. In Settings › Appearance you choose a light or dark theme and the interface size.
How do I change the language?
Sumo starts in your device’s language when it’s one of its seven: English, Spanish, French, Italian, Portuguese, Japanese or Chinese. Change it any time in Settings › Language.
Still need help?
Write to hola@pepitosoftware.com
Tell us your device, the app version (Settings › About) and what happened.